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Fw: Lenders sending corresponce to Debtors through our offices
Hello Sam:
I revive an email I sent to the group about a year ago. I think this is a very effective way to deal with this issue. I encourage everyone to do this. See below.
- John D. Faucher
818/889-8080
On Friday, February 7, 2014 8:53 AM, John Faucher wrote:
[Attachment(s) from John Faucher included below]
I took a client through a chapter 7, got her a discharge. Then she sought a loan mod with Wells Fargo.
Wells Fargo sent me dozens of letters saying that this is how her loan mod is going, that they are communicating with me because I am the attorney of record, and please forward the correspondence to the client. I wrote back five times saying, in effect, talk to her directly because I don't represent her in the loan modification, and yes, I'm forwarding your correspondence to her anyway.
Then they sent a letter saying that because they were trying to get in touch with me and hadn't heard from me, that they were shutting down the loan mod. I went ballistic. See Exhibit A (my letter of 12/19/2013, attached). I also called WFB, left outraged messages, copied the bank president.
Three more letters arrived in the next week: "please forward to your client, as we can't talk with them directly." I had the brainstorm of sending them an invoice for my time. See Exhibit B (my letter of 12/26/2013).
This got WFB's attention. They called me to tell me that the loan mod was going just fine with my former clients, it wasn't being dropped, and that the bank was indeed dealing with them directly. "Ignore our letters." They just don't have the capability of turning off the automatic stream of letters.
They also said that they had gotten my invoice, were considering it, and would give me an answer.
The bank's ultimate answer floored me. See Exhibit C, its letter of 1/29/2014.
- John D. Faucher
The post was migrated from Yahoo.