Rescheduled appointments policy in a bankruptcy law pract=
Posted: Mon Aug 05, 2013 3:24 pm
Hi Steve:
The UST still supervises what we charge our clients. You have to list what you receive in the SOFA. The UST looks at the degree of difficulty. If you have a client that plays hide and seek with their appointments then you may be able to justify additional charges. If there is anyone at the UST's office you have a good working relationship with I suggest running it by them for input.
Law Office of Catherine Christiansen
17011 Beach Blvd. Ste 900, Huntington Beach, CA 92647
Tel: (714) 375-6651 Fax: (562) 490-8572
attorneychristiansen@gmail.com
________________________________
To: cdcbaa@yahoogroups.com
Sent: Monday, August 5, 2013 2:20 PM
Subject: [cdcbaa] Rescheduled appointments policy in a bankruptcy law practice
Dear List mates:
The following regards office management in a bankruptcy practice, not the finer points of the law. I hope this is an appropriate topic for the list serve. I apologize in advance if it is not. There is no price fixing or anything else that should affect the competitiveness of our marketplace in this particular question.
My office spends considerable time rescheduling clients. As the week approaches, or during the week of the scheduled appointment (often the day of) at least 3 per week and sometimes more clients ask to reschedule. On some odd occasions they just dont show up.
Ive been thinking about creating a policy, integrated into my retainer by reference, that gives them one free cancelation and then starts charging them up to 3, and then its my option to terminate. The three strikes termination is already in the retainer letter because we occasionally get someone who just falls off the face of the earth or nearly so.
Yet Ive been chicken to charge for the ones that give me the run around but still manage to muddle through to filing. It does cost me on a flat fee when they either flake or deprioritize us to the point of making us last on their list. It interferes with work flow.
I think this rescheduling phenomenon is partly due to the flat fee policy that puts all the costs on the firm and not on the client. Therefore, I am trying to shift the costs by modifying the flat fee to charge a reasonable cost.
Any opinion or experience shared would be appreciated. If you donThank you
Steve
Law Offices of Steven B. Lever
>
> Steven B. Lever
>( Tel. (562) 436-5456 ext. 1
>( Fax (562) 485-6886
>* sblever@leverlaw.com
> www.leverlaw.com
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