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X-eGroups-Edited-By: easky1
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This is great, but you haven't lived through mind numbing redundancy until you've dealt with the Mumbai Mumblers who staff Verizon DSL's or Cisco's technical support service.
The post was migrated from Yahoo.
Priceless - I couldn't resist this one
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Cancel credit cards before .........
Now some people are really stupid!!!!
Be sure and cancel one's credit cards before one dies.
This is so priceless, and so, so easy to see happening, customer service
being what it is today..
A lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and added late
fees and interest on the monthly charge. The balance had been $0.00 when she
died, but now somewhere around $60.00.
A family member placed a call to Citibank.
Here is the exchange :
Family Member: 'I am calling to tell you she died back in January.'
Citibank: 'The account was never closed and the late fees and charges still
apply.'
Family Member: 'Maybe, you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'
Family Member: So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the
credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank: 'Excuse me?'
Family Member: 'Did you just get what I was telling you - the part about her
being dead?'
Citibank: 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died back in January with a $0
balance.'
Citibank: 'The account was never closed and late fees and charges still
apply.'
Family Member: 'You mean you want to collect from her estate?'
Citibank: (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Lawyer info was given)
Citibank: 'Could you fax us a certificate of death?'
Family Member: 'Sure.' (Fax number was given )
After they get the fax :
Citibank: 'Our system just isn't setup for death. I don't know what more I
can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could just
keep billing her. She won't care.'
Citibank: 'Well, the late fees and charges will still apply.' (What is
wrong with these people?!?)
Family Member: 'Would you like her new billing address?'
Citibank: 'That might help...'
Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank: 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on your planet???'
(Priceless!!)
You wondered why Citi is going broke and need the feds to bail them out!!
David A. Tilem
Certified Bankruptcy Specialist*
Law Offices of David A. Tilem (a debt relief agency)
206 N. Jackson Street, #201, Glendale, CA 91206
Tel: 818-507-6000 Fax: 818-507-6800
* Bankruptcy specialist cert. by State Bar of CA Bd of Legal
Specialization.
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Message
Cancel credit
cards before .........Now
some people are really stupid!!!!Be sure and cancel one's credit cardsbefore one dies. This is so priceless, and so, so easy to see
happening, customer service being what it is today..A lady
died this past January, and Citibank billed her for February and March for their
annual service charges on her credit card, and added late fees and interest on
the monthly charge. The balance had been
$0.00 when she died, but now somewhere around $60.00.
A family member placed a
call to Citibank.Here
is the exchange:Family
Member: 'I am
calling to tell you she died back in January.'Citibank: 'The
account was never closed and the late fees and charges still
apply.'Family
Member:'Maybe,
you should turn it over to collections.'Citibank:'Since
it is two months past due, it already has been.'Family
Member:So,
what will they do when they find out she is dead?'Citibank:'Either
report her account to frauds division or report her to the credit bureau, maybe
both!'Family
Member:'Do
you think God will be mad at her?'Citibank:'Excuse
me?'Family
Member:'Did
you just get what I was telling you - the part about her being
dead?'Citibank:'Sir,
you'll have to speak to my supervisor.'Supervisor
gets on the phone:Family
Member:'I'm
calling to tell you, she died back in January with a $0
balance.'Citibank:'The
account was never closed and late fees and charges still
apply.' Family
Member:'You
mean you want to collect from her estate?'Citibank:(Stammer)
'Are you her lawyer?'Family
Member:'No,
I'm her great nephew.' (Lawyer info was
given) Citibank: 'Could
you fax us a certificate of death?'Family
Member:'Sure.'
(Fax number was given )After
they get the fax:Citibank:'Our
system just isn't setup for death. I don't know what more I can do to
help.'Family
Member:'Well,
if you figure it out, great! If not, you could just keep billing her. She won't
care.'Citibank: 'Well,
the late fees and charges will still apply.' (What
is wrong with these people?!?)Family
Member:'Would
you like her new billing address?'Citibank:'That
might help...'Family
Member: '
Odessa Memorial Cemetery , Highway 129, Plot Number 69.'Citibank:'Sir,
that's a cemetery!'Family
Member:'And
what do you do with dead people on your planet???'(Priceless!!)
You
wondered why Citi is going broke and need the feds to bail them
out!!
David A.
Tilem
Certified Bankruptcy
Specialist*
The post was migrated from Yahoo.